Who we are
BCP Council will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. For example, this could be your name and contact details. As the Data Controller, BCP Council will use your information to provide you with our services.
Why we collect your personal information
We will collect enough personal information in order to provide you with services relevant to any bookings or hire at Upton Country Park, or if you should subscribe to our Park News email service, keeping you up to date with news and events at Upton Country Park.
We may also contact you in a situation when as a local authority we have a duty to inform residents.
We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.
If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.
We don’t sell your personal information to anyone else.
The legal basis for using your information
According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we must have a reason to collect and use your information.
This will be:-
- To deliver services and support you
- To enable us to manage the services we provide
- To train and manage our workers who deliver those services
- To investigate any worries or complaints you may have about our goods or services
- To check the quality of our goods and services
- To help with research and planning of new services.
There are a number of legal reasons why we need to collect and use your personal information. For this service you, or your legal representative, have given explicit consent.
Accessing the information we hold about you
You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate.
Sometimes there may be information that we are not allowed to show you, such as:-
- legal information or advice
- crime prevention and detection records
- information that we believe may be harmful to you and your well-being
- details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)
You may also ask us to:-
- stop processing your information if this causes or might cause damage or distress
- stop processing your information for direct marketing
- make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
- amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
- transfer your information electronically to another service provider.
- consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.
If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.
How long we keep information about you
We may retain this information for up to 7 years as stated in our retention schedule and in accordance with the Data Protection Act 2018.
If you have a concern about how we are using your information, we would ask you to contact us in the first instance:-
The Estate Office is open 9am to 5.15pm Monday – Thursday, 9am to 4pm on Friday.
Data Protection Officer
If you are not satisfied with a response to your concerns from us here at Upton Country Park, our Data Protection Officer can review any issues regarding Information Rights legislation if necessary.
The Data Protection Officer for BCP Council is Vivien Bateman, Head of Information Governance
Data Protection Officer
Bournemouth BH2 6DY
For further information about Information Rights legislation, please contact the Information Commissioner’s Office at www.ico.org.uk or by telephone 0303 123 1113 (local rate)
Park News Newsletters
Our Park News Delivery Service is managed by MailChimp, an external email marketing service employed by Upton Country Park; you are given the opportunity to subscribe or unsubscribe to it within the newsletters you receive. If you are an existing subscriber you will also be able to update your existing details, for instance if you change your email address. You will only receive Park News items, that you have agreed to.
You may also unsubscribe here if you wish; simply click this link and enter your email address.
First published 19th August 2011, last updated 20th June 2019